Return Policy
Your satisfaction is important to us
Read the following terms and conditions to determine if your order or the items ordered can be returned or exchanged. If an item does not fully meet your expectations and meets all of the following conditions, simply contact us at +971 50 393 4190 by WhatsApp or email us at sales@tyresdubai.com after reviewing these terms and conditions.
How to Return an Item:
To ensure a smooth return process, please follow these steps:
- Contact Us: Before returning any product, contact us by calling us or emailing sales@tyresdubai.com We will provide you with instructions and a Returned Goods Authorization (RGA) number. Returns will not be accepted without an RGA number. Please have your order number, full contact information, and the reason for your return ready.
- Prepare Your Return: Only products in their original, unused, and resalable condition will be accepted. This means they must be in the original packaging with all information/instructions and components originally included. We cannot accept returns on fitted, used, painted, drilled, bent, scratched, customer-damaged, or altered merchandise.
- Ship Your Return:
- Packaging: Pack the item securely in its original packaging, clearly marking the RGA number on the outside of the box.
- Shipping: Ship the package back to us using a trackable method. Once shipped, please email or call us with the tracking number.
- Alternative: In some cases, you may be able to return the item in person to our store (details available upon request).
- Important Notes:
- Items returned without prior approval (RGA number) will not be accepted.
- We do not reimburse any installation, removal, labor, towing, or other incidental charges.
By following above steps, you will help us process your return quickly and efficiently.
Terms and conditions
You have 14 days from the order to return or exchange provided the items have never been used.
All returns are subject to a 20% restocking fee.
We cannot assume errors from the customer. It is the customer’s responsibility to ensure the accuracy of the billing and delivery information, as well as to ensure that the item (s) ordered are compatible with the vehicle in question.
Cancellation
In the event that you should cancel your order, it is important to notify us as soon as possible. It is possible to cancel an order before it is shipped. Some transactional, handling and transportation charges may apply.
Non-refundable fees
We cannot offer refunds for the following items and services: actual set-up fees, stud fees, any transactional and / or administrative fees, handling fees, any additional transfer charges and / or delivery as well as any product declared as final sale or in liquidation.
* Products must be returned as new and never installed and / or used. If the returned product is damaged or has been used, the merchandise may be returned to you and therefore you will be charged a fee.
Shipping costs
Actual transportation costs are not refundable except in the event that you return a product due to a delivery error or defect reported within 14 days. In all other cases, the transport and return costs are borne by the customer.
Steel wheels, alloy wheels and accessories
When buying steel or alloy rims, you must make sure that the rim is compatible with your vehicle and you must test the rim on the vehicle before installing the tires on them. Rims are non-returnable, if a tire has been mounted and / or installed on a vehicle for other than test purposes. Fees may apply upon return if the rim shows signs of damage due to handling by the customer.
Accessories such as bolt, centering ring, valve and sensor are not returnable.
Wheel Warranty
Wheels are covered by a six months warranty from the date of purchase for structural integrity and paint. However, the warranty does not cover the following:
- Accidents and Collisions: Damage caused by accidents or collisions with other objects or debris.
- Racing and Off-Roading: Wheels used in racing or off-roading activities.
- Overloading: Wheels mounted on vehicles that exceed the wheel’s load rating.
- Modifications: Wheels that have been modified, repainted, or powder coated.
Non-Returnable Items
We strive to ensure your complete satisfaction.
While most of our customers are delighted with their purchases, we understand that there may be instances where you need to return an item. Please note that the following items are generally non-returnable, unless they have a manufacturer’s defect or we made an error:
- Damaged or Altered Items: Any items that have been installed, used, painted, bent, scratched, altered, or modified in any way, or damaged due to abuse, misuse, or improper installation.
- Incomplete or Used Items: Items that are not in their original packaging, are not in new and sellable condition, or are missing hardware, components, instructions, or other original contents.
- Customer-Modified or Damaged Items: Products that have been modified or damaged by the customer.
- Custom-Painted Items: Products that have been custom painted for you cannot be returned unless previously agreed upon.
- Special Orders: Products that were not in stock and were ordered specifically for you at your request.
Repayment method
Upon receipt of the goods that have been duly returned and the verification conclude that the item is in compliance with the terms and conditions of returns, we will proceed with the credit. The latter will be charged to the credit card or your digital payment accounts such as PayPal account initially used during the purchase. Please allow time for your refund to appear on your credit card statement or digital payment accounts.
Please note: These policies are subject to change. Please contact our customer service team for any questions or concerns.